PRIVATE APPOINTNMENT CANCELLATION POLICY
Our policy states that non-refundable charges apply to private patients who fail to attend or give short notice cancellation of appointments, these charges are based on appointment length.
This charge currently stands at a £1 per minute of appointment time;
30 minutes at £30 or 60 minutes at £60
Therefore, depending on the length of your appointment will depend on the charge applied to your account.
If you change your mind about your treatment, or need to reschedule, please let us know a minimum of 48 hours before your appointment time.
FAILED TO ATTEND AND SHORT NOTICE CANCELLATION :
In line with NHS Regulations, please be advised that if the following situation occurs your NHS registration at the practice will be revoked;
- Either two consecutive FTA (Failed to attend) appointments are missed or;
- 3 or more FTAs or Short Notice Cancellations (ie not providing the practice a minimum of 48 hours’ notice) within the last 6 appointments or within a 3 year period.