Eirlys Dental Practice – Colwyn Bay
Patient Information Leaflet
“Going the Extra Smile”
Eirlys Dental Practice – Colwyn Bay, Suite 2, Prince’s Park, 1 Prince’s Drive, Colwyn Bay, LL29 8PL
Registered Provider: Coal & Diamond Limited
Registered Manager: Dawn Gorle
Telephone: 01492536638
Email: colwynbay@eirlysdental.co.uk
Website: https://eirlysdental.co.uk/
Out of Hours- NHS Direct Wales – 111
This service is not provided by Eirlys Dental Practice,
it is commissioned by the Betsi Cadwaladr University Health board
Opening Hours
Mondays – 09.00-17.30
Tuesdays – 09.00-17.30
Wednesdays – 09.00-17.30
Thursdays – 09.00 – 17.30
Fridays – 09.00 – 17.30
*Saturdays – By Appointment
Sundays – Closed
Welcome to Eirlys Dental Practice – Colwyn Bay
If you are a new patient, we would like to take this opportunity to welcome you to the practice. Our team consists of highly trained Dentists, Dental therapists, Hygienists and Nurses.
Quality care, access, convenience and disease prevention for the whole population are our top priorities. We aim to provide a seamless experience in dental care. We offer all diagnostic, preventative and restorative dental care. We are open caring and friendly and aim to include our patients in the decision-making process.
We care about your views
We actively encourage that you ask questions relating to your care in order to tailor our work to your dental needs, and we will always provide you with a written treatment plan outlining the agreed treatment and cost. We will regularly ask you to complete our feedback questionnaires to ensure your views are acted upon and our service is constantly improving.
Meet the Team
Dawn Gorle: Registered Practice Manager
Jacob Aubin: Lead Receptionist
Susan Lloves: Receptionist
Shannon Taylor: Receptionist
Frankie Hughes: Receptionist / Trainee Dental Nurse
Dr Mostafa Hassaan: GDC 200129 – Dentist
Dr Mohammad Abdel Daym: GDC 249178 – Dentist
Dr Dario Sales: GDC 221371 – Dentist
Dr Addys Peon: GDC 236514 – Dentist
Dr Gwen Owen: GDC 271798 – Dentist
Dr Christos Lykidis: GDC 250424 – Dentist
Dr Edita Subkoviene: GDC 104296 – Dentist
Dr Stoyan Slavov: GDC 261357 – Dentist
Dr Smaranda Ionescu: GDC 261498 – Dentist
Dr Andrea Summers: GDC 72976 – Dentist
Dr Cinthoori Chandramohan: GDC 307527 – Dentist
Leah Hughes: GDC 259203 Dental Therapy
Mohammed Farouk: GDC 329910 Dental Therapy
Meta Benjamin: GDC 299965 Dental Therapy
Sriram Thirugnanam: GDC 303027 Dental Therapy
Ffion Bibby: GDC 302921 Dental Hygiene
Collette Plant: GDC 146098 Dental Hygiene
Demi Peach: GDC 324852 Qualified Lead Dental Nurse
Jordan Paynter: GDC 307113 Qualified Dental Nurse
Sharon Movis: GDC 207619 Qualified Dental Nurse
Bethan Davies: Qualified Dental Nurse
Emma Mulvihill: Qualified Dental Nurse
Chloe Krol: Qualified Dental Nurse & Treatment Coordinator
Omar Mahdy: Trainee Dental Nurse
Tyler Salisbury: Trainee Dental Nurse
Antonia Bacila: Trainee Dental Nurse
Katie Lehart: Trainee Dental Nurse
Our team are constantly developing and training to provide you with the highest level of care and treatment. We undergo rigorous cycles of assessment, audit and improvement. Along with in house training and development and external courses and conferences to ensure you are always being delivered up-to date and current evidence based advise in a safe environment.
We are always happy to receive and accommodate our patients’ preference in seeing a particular dentist where possible and practical to do so.
Disability access and facilities
We believe in even access to all of our patients, and our facilities are all suitable for disabled patients with elevator access to the practice and a disabled toilet.
Designated parking is available, if you have any particular needs please let us know as you book your appointment and we will always do our best to accommodate these.
Registering as a New Patient – NHS and Private
We are accepting new private patients. If you would like register, please call the practice on 01492536638 or fill out the online registration form found on our website.
All new NHS patients who wish to register at the practice must now go through the Health Boards centrally held waiting list, The Digital Access Portal (DAP)
For DAP registrations:
https://dhcw.nhs.wales/product-directory/our-digital-services/dental-access-portal.
As well as this Health board email for patients who have any queries around this BCU.DAPEnquiries@wales.nhs.uk
Appointments and Recalls
In order to help you remember your visits, we will send you an email one week before your appointment is due. If we do not have your email, we will send a text reminder 72 hours before your appointment is due.
The length of time between your recall visits will be based on your oral health needs. Please remember, this is only a courtesy service and it is ultimately your responsibility to ensure you attend regularly.
If you are unable to keep an appointment, you need to let us know within 24 hours of your appointment. Other patient’s may well appreciate having the appointment that was allocated to you.
Failure to keep appointments and late cancellations could affect your access to NHS dental care with us. Each time you miss an appointment through failure to attend or late cancelation we will send you a letter requesting you contact to make a further appointment. If you fail two appointments there is the possibility you will lose your place on the NHS.
NHS Dental Charges and Exemptions
If you normally pay for NHS dental treatment. The amount you pay will depend on the treatment you need to keep your teeth and gums healthy.
The new Care Packages from 01/04/2026 require that laboratory work include a separate fee for the preparatory clinical work, but unlike the previous banding this no longer include the laboratory fee.
For non-exempt patients: The patient pays the whole value of the laboratory invoice issued to the practice. The patient also pays the relevant NHS patient charge for the care package.
You will pay one of the charges below AND the additional laboratory fee as applicable to your package.
| Title | Charge | Description |
| Urgent Care Package | £37.50 | Urgent appointments include an oral health assessment (including soft tissue). Should provide relief from pain and/or prevent significant deterioration, with onward referral if required.
Should normally provide a long-term solution. Where appropriate, should consist of permanent definitive treatment, including restorations. |
| New Patient Assessment | £27.21 | Includes global health and clinical assessment (including soft tissue) and intraoral radiography.
Prevention includes diet advice and Oral Hygiene instruction (based on clinical exam), risk factor management including smoking/alcohol/sugar reduction advice, topical fluoride application, high concentration fluoride toothpaste prescription and fissure sealants (for enamel caries) as appropriate. |
| Simple Restorative Care Package | £36.03 | Includes fillings, temporary crowns, Hall crowns and extractions up to a combined total of 4 teeth. |
| Extensive Restorative Package | £68.75 | As per simple restorative package for 5 to 8 teeth.
Composite material for anterior teeth (canine to canine). Posterior teeth to use clinically appropriate materials, which includes both amalgam and amalgam alternatives. |
| Periodontal Care Package | £48.53 | Includes plaque score and tailored Oral Health Instruction, 6 point pocket chart, professional mechanical plaque removal and pocket debridement. |
| Denture Care Package | £86.40 | Excludes laboratory charges (paid directly by the patient, unless exempt from NHS charges).
Includes upper and lower dentures, including Cobalt Chrome dentures if clinically indicated. |
| Stabilisation Care Package | £75.00 | For patients who present with 7+ carious teeth, where at least two of the teeth have caries extending to close proximity or into the pulp and the patient is keen to engage. Includes extractions, DBOH prevention, Glass Ionomer intermediate restorations, pulp extirpation, removal of plaque retentive factors. |
| Anterior Root Canal Package | £91.18 | For up to two teeth 1-3, includes any permanent restorations. |
| Posterior Root Canal Package | £182.72 | Posterior and pre-molar root canal package, for up to two teeth.
Includes Second molars if the tooth is strategically necessary to maintain dentition. Includes any cuspal coverage needed, excluding laboratory charge (paid by patients, unless exempt from NHS charges). |
| Crown Bridge, Inlay, Onlay and Veneer Care Package | £140.44 | Excludes temporary restorations.
Up to a 3 unit bridge or up to two crowns or where a crown and bridge are both provided a single cantilever bridge and single crown would be provided under a single care package. Includes study models, posts and cores etc. Excludes laboratory charges (paid directly by the patient, unless exempt from NHS charges). |
| Miscellaneous Care Package | £25.00 | Includes: denture repair/addition/reline, denture ease, study models, bite raising appliance, biopsy, repair/recement of a crown, bridge or veneer, removal of sutures, pericoronitis, ANUG, orthodontic urgent issues, arrest of haemorrhage, dry socket. Excludes laboratory charges (paid directly by the patient, unless exempt from NHS charges). |
NHS Charges Exemptions include:
- Children under 18 years of age
- Young people under the age of 19 still in full time education
- Women who are pregnant or have a child under 12 months of age
- If you are an NHS inpatient and the treatment is carried out by the hospital dentist
- If you or your spouse (including civil partner) are receiving Income-based Job Seekers Allowance
- If you or your spouse (including civil partner) are receiving Income Support
- If you or your spouse (including civil partner) are receiving Income-related Employment and Support Allowance
- If you or your spouse (including civil partner) are receiving Pension Credit Guarantee Credit
- If you are named on or are entitled to a valid NHS tax credit exemption certificate
- If you or your spouse (including civil partner) are receiving Universal Credit and qualify for free dental treatment. You should be named on an exemption letter
- If you are named on a valid HC2W certificate
- If you are named on a valid HC3W certificate, you may be eligible for partial help with dental costs
*** Note: If you are exempt from paying for your NHS treatment (e.g. Income Support or Universal Credit) then please refer to http://www.healthcosts.wales.nhs.uk/low-income-scheme for further details.
Emergency and Urgent Care
We aim to see our patients as promptly as possible within 48 hours. We understand how dental pain and problems can be distressing and our role is to help you as quickly and effectively as possible. Urgent appointments are charged relating to what treatment is required as per table above.
Private Dental Care
We provide a range of private dental services and price list is available and displayed in the Reception area and on our website. Please enquire at Reception for further details.
Protecting your Patient Records
We have a legal responsibility to keep confidential all the information held about you. All personal information is treated in the strictest confidence. Information may need to be shared with others involved in your care from time to time e.g. with a hospital consultant, but we will always meet the conditions set out in the Data Protection Act 2018 when sharing information.
Your Information and Records (Privacy Policy and Data)
The practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), GDC, NHS and other standards.
The practice only keeps relevant information about patients to provide them with safe and appropriate dental care.
The person responsible for Data Protection is Dr Mostafa Hassaan.
Our legal basis for processing data is:
- Consent
- Processing is necessary for the performance of our care for patients
- Referrals
Hard copy and computerised records are stored, reviewed and updated securely and confidentially. Records are securely destroyed when no longer required. Confidential information is only seen by personnel who need to see it and the team are trained on our policies and procedures to keep patient information confidential.
All confidential information is sent via secure methods. Electronic communications and stored data are encrypted. All computerised clinical records are backed up and encrypted copies are kept off-site.
Patients can have access to view their records. Following a written request to the Practice Manager Mrs Dawn Gorle using the ICO Subject access request template, in accordance with GDPR, requests will be free of charge.
Treatment Provided
We offer a full range of dental treatments (diagnostic, preventative and restorative) including, root canal treatment, extractions, fillings, crown, bridge, and periodontal treatment.
Violence and Abuse to our staff
Our staff do their best to provide you with the care and service you need in a timely and compassionate fashion. They deserve to be treated with respect and dignity. Any violence, aggression or abuse towards our staff will not be tolerated and may lead to being removed from the premises and denied future access to our services.
Complaints Procedure
In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way. Our Complaints Policy is clearly displayed in Reception. Our Complaints Manager is Mrs Dawn Gorle and our Complaints Responsible Officer is Dr Mohammad Daym.
If you wish to make a complaint please speak with the Complaints Manager. If she is unavailable, we will take brief details about the complaint and let you know when she will be available.
If you would prefer to complain in writing please address this to Mrs Dawn Gorle, Complaints Manager.
If we cannot resolve a complaint immediately it will be acknowledged in writing within 2 working days and we will provide a full response within a reasonable time, confirmed with the patient. We aim to provide the response within 30 working days.
If the complaint needs to be investigated, this will involve the treating dentist if there is one, the relevant members of the team, the practice owner and others if necessary.
When the investigation has been completed, you will be informed of its outcome and invited to a meeting to discuss the results and any practical solutions.
If you are dissatisfied with our response to a complaint you can take it further, please review the contact details below.
Contacts
The private dental complaints service: call 020 8253 0800 or visit www.dentalcomplaints.org.uk
The Healthcare Inspectorate Wales: the patient would be directed to the HIW leaflet “Concerns and Complaints about health services in Wales” and/or call: 0300 062 8163 – Email: hiw@gov.wales
The Public Services Ombudsman for Wales: 0300 790 0203 or visit https://www.ombudsman.wales/
Our Complaints Policy is clearly displayed in Reception and our Complaints Manager is Mrs Dawn Gorle.
If you are an NHS patient wishing to make a complaint, you have the option to make your complaint to them under the NHS Wales – Listening to People complaints process, however please contact our complaint manager in the first instance so that we have the opportunity to resolve any concerns you may have.
To contact the NHS direct you would need to contact the Llais Wales who can help with complaints advocacy. If you need to get in touch with these please see contact details below:
Tel: 02920235558
Email: enquiries@llaiscymru.org
Web Address: www.llaiswales.org
How to Find Us
We’re close to the A55 expressway for easy access and only a six-minute walk from Colwyn Bay Railway Station.
| Date Patient Information Leaflet created | 04/02/2021 |
| Reviewed by | Salwa Eissa |
| Date HIW notified of changes | 05/02/2021 |
| Date Patient Information Leaflet reviewed | 21/11/2021 |
| Reviewed by | Dawn Gorle |
| Date HIW notified of changes | 06/01/2022 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 21/04/2022 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 17/08/2022 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 10/11/2022 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 18/04/2023 |
| Reviewed by | Susan Lloves |
| Date Patient Information Leaflet reviewed | 23/04/2024 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 11/12/2025 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 15/04/2025 |
| Reviewed by | Dawn Gorle |
| Date Patient Information Leaflet reviewed | 20/04/2026 |
| Reviewed by | Dawn Gorle |
