EIRLYS DENTAL PRACTICE | Dolgellau
Patient Information Leaflet
“Going the extra Smile”
Your NHS Dental Practice in the heart of Snowdonia
Eirlys Dental Practice
County Hall, Bridge Street, Dolgellau , Gwynedd, LL40 1AU, Wales
Registered Provider: Coal & Diamond Limited
Registered Manager: Mrs Salwa Eissa & Dr Mostafa Hassaan
Telephone: 01341 421717
Email: info@eirlysdental.co.uk
Website: www.eirlysdental.co.uk
Out of Hours- NHS Direct Wales –111
This service is not provided by Eirlys Dental Practice, it is commissioned by the Betsi Cadwaladr University Health board
Opening Hours
Mondays – 09.00-17.30
Tuesdays – 09.00-17.30
Wednesdays – 09.00-17.30
Thursdays – 09.00 – 17.30
Fridays – 09.00 – 17.30
Saturdays – By Appointment
Sundays – Closed
Welcome to Eirlys Dental Practice
If you are a new patient, we would like to take this opportunity to welcome you to the practice. Eirlys Dental Practice was established on 1 October 2018. Our team consists of highly trained Dentists, Dental therapists and Nurses. Patients may express a preference for the Dentist they wish see.
Quality Care, access and convenience and disease prevention for the whole population are our top priorities. We aim to provide a seamless experience in dental care. We offer all diagnostic, preventative and restorative dental care. We are open, caring and friendly and aim to include our patients in the decision-making process.
We care about your views
We actively encourage that you ask questions relating to your care in order to tailor our work to your dental needs, and we will always provide you with a written treatment plan outlining the agreed treatment and cost. We will regularly ask you to complete our feedback questionnaires to ensure your views are acted upon and our service is constantly improving.
Meet the Team
- Clinical Director/Dentist: Mostafa Hassaan, GDC 200129 BDS ORE MFDS RCS Ed
- Dentist: Mohamad Daym, GDC 249178 BDS ORE
- Dentist: Dr Dominic Clark-Roberton, GDC 296696 BDS
- Dentist: Mari Lewis-Jones, GDC 209844 BDS
- Dentist: Sara Gruffydd, GDC 317758 BDS
- Therapist: Akash Sreehari, GDC 209844
- Registered Manager: Salwa Eissa
- Dental Nurse: Cerys Pierce-Evans, GDC 269971
- Dental Nurse: Laura Jane Claire Snow, GDC 194217
- Dental Nurse: Elain Evans, GDC 313306
- Dental Nurse: Seren Williams, GDC 319440
- Dental Nurse: Astrid Evans, GDC
- Receptionist/ Dental Nurse: Sophie Hubbard, GDC 319979
- Receptionist: Rochelle Evans
- Receptionist: Yasmine Taylor
- Receptionist: Jessica Minton
- Receptionist/Trainee Dental Nurse: Isaac Taylor
- Receptionist/Trainee Dental Nurse: Coosje Auf Den Kamp
Our team are constantly developing and training to provide you with the highest level of care and treatment. We undergo rigorous cycles of assessment, audit and improvement. Along with in house training and development and external courses and conferences to ensure you are always being delivered up-to date and current evidence-based advice in a safe environment.
We are always happy to receive and accommodate our patients’ preference in seeing a particular dentist where possible and practical to do so.
Disability access and facilities
We believe in even access to all our patients, and our facilities are all suitable for disabled patients with a disabled entrance door, ground floor surgeries and a disabled access toilet.
Parking is available across the road directly opposite the practice, if you have any particular needs, please let us know as you book your appointment, and we will always do our best to accommodate them.
Registering as a New Patient – NHS and Private
We are accepting new private patients. If you would like register, please call the practice on 01341421717 or fill out the online registration form found on our website.
All new NHS patients who wish to register must now go through the Health Boards centrally held waiting list, The Digital Access Portal (DAP)
For DAP registrations:
https://dhcw.nhs.wales/product-directory/our-digital-services/dental-access-portal.
As well as this Health board email for patients who have any queries around this BCU.DAPEnquiries@wales.nhs.uk
Appointments and Recalls
In order to help you to remember your visits, we will send you an email one week before your appointment is due. If we do not have your email, we will send a text reminder 72 hours before your appointment is due.
The length of time between your recall visits will be based on your oral health needs. Please remember, this is only a courtesy service, and it is ultimately your responsibility to ensure you attend regularly.
If you are unable to keep an appointment, you need to let us know as soon as possible. Other patients may well appreciate having the appointment that was allocated to you.
Failure to keep appointments and late cancellations could affect your access to NHS dental care with us.
NHS Dental Charges and Exemptions
If you normally pay for NHS dental treatment, there will be three standard charges. The amount you pay will depend on the treatment you need to keep your teeth and gums healthy.
You will pay one of the three charges below:
| Band | Treatment | Charge |
| 1 | This charge will include an examination, diagnosis and preventative care. If necessary, this will include X-rays, scale and polish and planning for further treatment. Urgent and out-of-hours care will cost £30.00. | £20.00 |
| 2 | This charge includes all necessary treatment covered by the £20.00 charge PLUS additional fillings, root canal treatments or extractions. | £60.00 |
| 3 | This charge includes all necessary treatment covered by the £20.00 and £60.00 charges PLUS more complex procedures such as crowns, dentures or bridges. | £260.00 |
** You will only pay one charge even if you need to visit more than once to complete your course of treatment.
*** You can get free NHS dental treatment if when the treatment starts you:
- Exemptions:
- Children under 18 years of age
- Young people under the age of 19 still in full time education
- Women who are pregnant or have a child under 12 months of age
- If you are an NHS inpatient and the treatment is carried out by the hospital dentist
- If you or your spouse (including civil partner) are receiving Income-based Job Seekers Allowance
- If you or your spouse (including civil partner) are receiving Income Support
- If you or your spouse (including civil partner) are receiving Income-related Employment and Support Allowance
- If you or your spouse (including civil partner) are receiving Pension Credit Guarantee Credit
- If you are named on or are entitled to a valid NHS tax credit exemption certificate
- If you or your spouse (including civil partner) are receiving Universal Credit and qualify for free dental treatment. You should be named on an exemption letter
- If you are named on a valid HC2W certificate
- If you are named on a valid HC3W certificate, you may be eligible for partial help with dental costs
***Note: If you are exempt from paying for your NHS treatment (e.g., Income Support or Universal Credit) then please refer to http://www.healthcosts.wales.nhs.uk/low-income-scheme for further details.
Emergency and Urgent Care
We aim to see our patients as promptly as possible within 24 hours. We understand how dental pain and problems can be distressing and our role is to help you as quickly and effectively as possible. Urgent appointments are charged as a Band 1 Urgent at £30.00.
Private Dental Care
We provide a range of private dental services and price list is available and displayed in the reception area and on our website. Please enquire at Reception for further details.
Protecting your Patient Records
We have a legal responsibility to keep all the information held about you confidential. All personal information is treated in the strictest confidence. Information may need to be shared with others involved in your care from time to time e.g., with a hospital consultant, but we will always meet the conditions set out in the Data Protection Act 2018 when sharing information.
Your Information and Records (Privacy Policy and Data)
The practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), GDC, NHS and other standards.
The practice only keeps relevant information about patients to provide them with safe and appropriate dental care.
The person responsible for Data Protection is Dr Mostafa Hassaan.
Our legal basis for processing data is:
- Consent
- Processing is necessary for the performance of our care for patients
- Referrals
Hard copy and computerised records are stored, reviewed and updated securely and confidentially. Records are securely destroyed when no longer required. Confidential information is only seen by personnel who need to see it and the team are trained on our policies and procedures to keep patient information confidential.
All confidential information is sent via secure methods. Electronic communications and stored data are encrypted. All computerised clinical records are backed up and encrypted copies are kept off-site.
Patients can have access to view their records. Following a written request to the Practice Manager Mrs Salwa Eissa using the ICO Subject access request template, in accordance with GDPR, requests will be free of charge.
Treatment Provided
We offer a full range of dental treatments (diagnostic, preventative and restorative) including, root canal treatment, extractions, fillings, crown, bridge, and periodontal treatment.
Violence and Abuse to our staff
Our staff do their best to provide you with the care and service you need in a timely and compassionate fashion. They deserve to be treated with respect and dignity. Any violence, aggression or abuse towards our staff will not be tolerated and may lead to being removed from the premises and denied future access to our services.
Complaints Procedure
In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to patients’ concerns in a caring and sensitive way. Our Complaints Policy is clearly displayed in Reception and our Complaints Manager is Mrs Salwa Eissa and our Complaints Responsible Officer is Dr Mostafa Hassaan.
If you wish to make a complaint, please speak with the Complaints Manager. If she is unavailable, we will take brief details about the complaint and let you know when she will be available.
If you would prefer to complain in writing, please address this to Mrs Salwa Eissa, Complaints Manager.
If we cannot resolve a complaint immediately it will be acknowledged in writing within 2 working days and we will provide a full response within a reasonable time, confirmed with the patient. We aim to provide the response within 30 working days.
If the complaint needs to be investigated, this will involve the treating dentist if there is one, the relevant members of the team, the practice owner and others if necessary.
When the investigation has been completed, you will be informed of its outcome and invited to a meeting to discuss the results and any practical solutions.
If you are dissatisfied with our response to a complaint, you can take it further, please review the contact details below.
Contacts
The private dental complaints service: call 08456 120540 or visit www.dentalcomplaints.org.uk
The Healthcare Inspectorate Wales: the patient would be directed to the HIW leaflet “Concerns and Complaints about health services in Wales” and/or call: 0300 062 8163
EMAIL: hiw@gov.wales
The Public Services Ombudsman for Wales: 0300 790 0203 or visit https://www.ombudsman.wales/
Our Complaints Policy is clearly displayed in Reception and our Complaints Manager is Mrs Salwa Eissa.
If you are an NHS patient wishing to make a complaint, and you feel it has been unresolved then we can refer you to the NHS Wales – Putting Things Right complaints process. You would need to contact the Complaints Manager at the Betsi Cadwaladr University Health board
Phone: 01248 384194
Fax: 01248 385318
E-mail: ConcernsTeam.bcu@wales.nhs.uk
Letter: The Concerns Team,
Ysbyty Gwynedd,
Bangor, Gwynedd,
LL57 2PW
Alternatively, you can contact Llais Wales who can help with complaints advocacy. If you need to get in touch with these please see contact details below:
Tel: 01248 679284
Email: northwalesadvocacy@llaiscymru.org
Address: Llais Bangor, Unit 11 Chestnut Court, Parc Menai, Bangor, LL57 4FH
How to Find Us
Date patient information leaflet written: 18/09/2018
Date of review: 12/09/2019
Reviewed By: Dr Mostafa Hassaan
Date of review: 30/03/19
Reviewed By: Dr Mostafa Hassaan
Date of review: 17/06/19
Reviewed By: Dr Mostafa Hassaan
Date of review: 09/01/20
Reviewed By: Dr Mostafa Hassaan
Date of review: 31/03/2020
Reviewed By: Dr Mostafa Hassaan
Date of review: 23/10/2020
Reviewed by: Mrs Salwa Eissa
Date of review: 16/11/2021
Reviewed by: Mrs Salwa Eissa
Date of review: 05/04/2022
Reviewed by: Mrs Salwa Eissa
Date of review: 01/06/22
Reviewed by: Mrs Salwa Eissa
Date of review: 24/5/2023
Reviewed by: Mrs Salwa Eissa
Date of review: 27/03/2024
Reviewed by: Mrs Salwa Eissa
Date of review: 20/04/2025
Reviewed by: Mrs Salwa Eissa
